Return Policy

30-Day Return Policy

Our return process is simple:

Contact Us for a RMA (Return Merchandise Authorization) number if a product Return or Exchange is needed. Contact Us by the following:

  • Online Form: Use the Online Form at our Contact Us page
  • Email:
  • Phone: 1-888-801-9865
  • RMA (Return Merchandise Authorization) number is required for all Returns/Exchanges.
  • Contact Us within 30 calendar days from the purchase date for a RMA.
  • Returned AirDog® products must be received in New, Unused condition, complete with install manuals and original packaging.
  • Once AirDog® products are installed, they can no longer be accepted for return. Returns received in used condition or have missing items will not receive credit.
  • We are not responsible for AirDog® products that have been damaged from attempted install or incorrectly installed.
  • We will email your RMA Number with complete return shipping instructions.
  • RMA numbers must be clearly marked on the outside of the shipping box.
  • You are responsible for return shipping charges. Ensure your returned merchandise has a shipping tracking number and properly insured as the product responsibility remains with you until it is received at the returns warehouse.
  • Shipping charges are non-refundable.
  • All returned products are inspected. Accepted returned products received in New, Unused condition, complete with install manuals and original packaging will receive a credit.
  • AirDog® products have a $40 Restocking fee.
  • After the 30 Calendar Day Return Policy, customers must work with the PureFlow® AirDog® Manufacturer directly to return the product for any reason including warranty if applicable.

PureFlow® AirDog® Manufacturer Contact Information:


PureFlow® AirDog®
Phone: (877) 421-3187

FAQ | Contact Us | About Us | Shipping Policy | Return Policy | Privacy Policy | Terms and Conditions

© 2010 - 2018 of A-1 Performance Inc. All rights reserved.

Merchant Services